Stryd is a retention engine for mortgage brokers that monitors settled loans and flags clients who could benefit from a loan review. Brokers use it to retain their back book, not to lodge new applications.
What is Stryd?
Stryd uses consented Open Banking data to track a borrower's rate and loan balance. It combines this with property-value information and loan-to-value ratio (LVR) monitoring to identify refinance opportunities.
LVR is the loan balance as a percentage of the property's value. Paying down the loan or an increase in property value can move a borrower into a different pricing bracket.
What Stryd Monitors and When It Alerts You
Stryd's published features include daily loan monitoring, refinance alerts and lender product information. Property valuations help brokers assess changes in a client's equity position.
For a hypothetical example, an alert identifies a client whose existing rate is above a suitable new-customer rate. The broker checks the current balance and whether the advertised product fits the borrower.
Before contacting the client, review the rate gap against switching costs, loan features and the client's circumstances. A cheaper headline rate alone does not establish that refinancing is the right advice.
Use the alert to open a review, then record the outcome in your brokerage's client file. The client retention guide explains how reviews fit into ongoing contact.
Getting Stryd Through AFG Suite360
Australian Finance Group (AFG) gives its broker network access to Stryd through Suite360. AFG's announcement describes an integration with single sign-on and customer information set up in Stryd after the broker signs up.
An AFG broker can move from Suite360 into Stryd without managing a separate login. That access route still requires each client's consent before Open Banking data can be shared.
Brokers outside AFG can subscribe directly to Stryd through its demo and sales enquiry process. Direct subscribers start with Stryd's own onboarding instead of the Suite360 integration.
AFG access describes the connection between the systems. It does not mean every broker receives a free subscription. The AFG platform guide covers the broader brokerage system.
Consent, Data and Broker Responsibilities
The Consumer Data Right (CDR) lets borrowers authorise access to their banking data. Stryd's consent guide describes a connection request from the broker followed by the client's consent process.
The client starts on the provider's website or app, then verifies their identity with their bank, typically using a one-time password. They confirm the data they will share and choose how long sharing lasts.
Clients can withdraw consent at any time. Explain that withdrawing access stops the consented sharing, so ongoing monitoring depends on an active connection.
For the wider rules, read the Open Banking guide for mortgage brokers. Keep consent records and restrict staff access to the clients they handle.
The broker remains responsible for the advice. Review access controls, data retention and incident handling before adding Stryd to the brokerage's systems. Treat an alert as a prompt to assess the client's position, not approval for a new loan.
What Stryd Costs
Stryd has single-broker and multiple-broker subscriptions with monthly or annual billing. Its published prices include GST, and monthly billing has a three-month minimum term.
The single-broker plan includes one broker and one administrator with up to 250 loans. Extra capacity is charged in blocks of 100 loans. Annual billing changes the payment commitment and the monthly equivalent.
For an illustrative book of 350 loans, the first 250 fit within the single-broker allowance. The remaining 100 require one extra loan block, so the bill includes the base subscription plus that block.
Count the loans you intend to monitor before choosing capacity. For a brokerage with several brokers, account for seats and the included loan allowance as well as extra blocks.
Where Stryd Fits Beside Trail Analysis
Stryd's alerts help you review clients before they refinance. Trail analysis explains changes already recorded in the aggregator's commission statements, including clients who discharged and income that stopped.
Upload two monthly aggregator reports to Track My Trail and Quick Analysis identifies clients added or lost, discharges and changes in trail. That gives you an income record to use alongside borrower monitoring.
Track My Trail also schedules client reviews through Refinance Finder and shows current loan information with the client's Open Banking consent. The Stryd alternative page compares the two products feature by feature.
