ANZ lending policy affects both your client’s approval and your commission when a loan changes. Classify the change first: an existing-account variation, additional borrowing, a replacement loan or a Suncorp Bank migration. Each needs its own record of the debt that remains, the new money advanced and the commission treatment.
ANZ’s residential broker material covers its broker channel and expressly excludes ANZ Plus. Keep that distinction when matching a policy or remuneration agreement to the loan.
Upfront Commission and Trail
ANZ upfront depends on the eligible loan amount drawn down, while recurring trail depends on the eligible balance retained. The agreement covering the loan decides the measurement event and adjustments. Keep the lender’s gross entitlement separate from your aggregator’s deductions and the statement payment period.
The Connective Commission Guide for 2024 describes ANZ upfront adjustments for linked offset and redraw funds. It also deducts offset balances for trail. Those are separate calculations. Its construction exclusion from the drawdown adjustment does not establish when every progressive advance earns commission.
For construction, record each advance beside the initial settlement and completion. Apply the construction payment clause before forecasting later upfront. For bridging, identify the temporary facility and retained debt separately. A sale that clears bridging debt changes the balance available to earn trail.
For a hardship arrangement, distinguish the agreed repayment change from the account’s arrears status. Record the period trail pauses and the event that permits resumption under the applicable terms. Do not count the paused period as a later catch-up payment unless the agreement provides one.
Reconcile gross commission to the aggregator’s statement using the same account and earning period. A payment arriving later can belong to an earlier period. The deposit in your bank account alone cannot explain a difference in entitlement.
Clawbacks and Refinance Events
Early payout and external refinance close the earning loan and can trigger ANZ’s contractual recovery of upfront. The Connective guide’s ANZ payout tiers are 100% through 12 months, 50% above 12 to 15 months and 25% above 15 to 18 months. Apply the terms attached to your loan before assigning a tier.
An internal ANZ replacement needs separate treatment. The guide bases upfront on the increase over existing broker-introduced debt. It preserves trail entitlement on product switches and principal reductions. A replacement account still needs its own account mapping and written commission treatment.
A partial repayment changes the outstanding balance. Identify whether the agreement also defines that event as a clawback trigger, which upfront amount is recoverable and which measurement period applies. An offset-related upfront adjustment is another event to examine separately from full payout.
Keep these changes distinct when recording a client review:
- A fixed-rate rollover changes the rate arrangement. Establish whether the account continues or a replacement settles.
- A client cashback is a borrower incentive. Its eligibility does not decide your remuneration.
- Portability or substituted security changes the secured property. Record whether the existing debt continues and whether additional credit is advanced.
- An external refinance ends ANZ trail on the repaid debt. Map the discharge to the final statement period and any clawback debit.
After applying the lender’s terms, Track My Trail’s Clawback Risk lists loans within their clawback period, with days remaining and estimated upfront exposure. Use the loan’s recorded settlement and the relevant rule to investigate a debit.
Top-Ups and Loan Splits
An ANZ top-up adds borrowing, while splitting or consolidating existing debt can change account references without adding money. Record the original debt separately from the increase. The Connective guide also makes trail retention sensitive to the size of an increase and who introduces it.
For each change, reconcile the old account balance against the amounts transferred and newly advanced. Assign upfront only to the eligible amount under the applicable variation or replacement clause. Identify whether a clawback window applies to the increase, the original loan or another contractually defined balance.
A hypothetical $500,000 loan divided into $300,000 and $200,000 splits still contains $500,000 of debt. A further $50,000 advance changes total borrowing to $550,000. Keep those events separate when matching commission, even if ANZ documents them together.
When splits consolidate, retain all old loan references and their final statement rows. Match their transferred balances to the new reference and first trail row. That reconciliation distinguishes continuing trail from another settlement entitlement.
For the client-document process common to lenders, use the home loan top-up guide. The remuneration decision still follows the ANZ agreement for the particular change.
Existing Suncorp Bank Facilities
Suncorp Bank has stopped accepting new lending applications, including existing-customer changes requiring a new application or credit contract. Broker Daily’s report of Suncorp Bank’s broker notice covers both channels and credit-critical variations. This includes top-ups, splits or restructures when they require fresh credit assessment or new contractual documentation.
Existing facilities continue through the move. ANZ says Suncorp Bank home loans become ANZ loans in the first half of 2027. The broker notice says trail continues after the move for eligible loans.
For each moved loan, retain its migration notice and reconcile the final Suncorp statement to the first ANZ statement. Record the old and new references. Establish whether the same balance calculation continues and whether the existing clawback window carries over, ends or a new window applies. Eligible trail continuation alone does not answer those questions.
A Suncorp Bank borrower needing additional money or a new credit-critical structure needs a new application through ANZ where suitable. Appropriate ANZ accreditation is required. The new loan’s commission entitlement and clawback exposure follow its ANZ terms, separately from the migration of an existing facility.
Assess that application using ANZ’s income rules. Suncorp Bank’s investor-income or negative-gearing treatment does not transfer automatically to a new ANZ assessment.
Investor Income and Loan Purpose
ANZ’s investor lending policy distinguishes negative-gearing eligibility from rental-income deductions. Its broker notice on negative gearing preserves eligibility for qualifying earlier purchases and eligible new builds. Later established-property purchases face different treatment, subject to the notice’s contract and unconditional-approval boundaries.
Refinancing retains eligibility where the property meets those conditions. Top-ups and cash-out require funds for an eligible purchase or improvements to an eligible property. ANZ continues deductions against rental income in its assessment.
Retain the executed purchase contract and evidence of the property’s qualifying status. For improvements, document the proposed work and use of funds. Record the unconditional-approval event where transition treatment depends on it.
Reassess at pre-approval, a material application change and before settlement if the change affects eligibility. Keep the ANZ policy version and written transition response with the calculation. In ANZ Loanapp, the negative-gearing flag triggers ANZ’s assessment logic. Tick it only for a qualifying mortgage or new investment loan.
Employment, Residency and Evidence
ANZ income verification depends on the income source and application channel. Its home loan checklist distinguishes regular salary from casual earnings. For salary, it accepts a recent payslip with three months of year-to-date employment, or two consecutive payslips where that history is shorter.
Casual income requires six months of history. A shorter payslip history needs supporting income records, such as an ATO income statement. ANZ also accepts salary credits to its accounts over the relevant period. Rental evidence includes a signed non-private lease, rental credits or tax-return income.
For business income, identify the entity paying the applicant and separate wages from dividends or business profit. ANZ’s business-owner guidance describes streamlined verification for eligible company directors and shareholders receiving regular wages. It requires six months of wages and an ABN or ACN registered for 18 months. The evidence includes a recent payslip and an ATO income statement. Other business-income routes need the applicable tax returns and financial records.
Foreign-income files need evidence of income and ANZ’s applicable currency conversion factors. Its broker update on conversion factors directs brokers to the portal’s conversion tool. Keep the currency and conversion used with the assessment.
Record citizenship, actual country of residence and visa status separately. ANZ’s Quick Start application requires Australian or New Zealand citizenship or permanent residency, with primary income in Australian dollars. Those channel conditions do not establish approval for every overseas resident.
For a resident salary earner, match payslips and credits to the declared employer. For an expatriate, retain overseas employment and income evidence with the residence record. For a temporary resident, retain the visa subclass and expiry with the income evidence. Obtain the broker-channel credit response for that exact applicant category before treating the income as accepted.
Security and Repayment Conditions
ANZ assesses the offered security alongside the requested debt and repayment structure. Its broker hub classifies non-standard security, owner-builder cases and bridging as complex applications. Identify that category before assuming an ordinary residential assessment applies.
Record the property type and title restrictions, then use ANZ’s accepted valuation for the loan-to-value ratio (LVR). Reconcile the deposit to savings, sale proceeds, gifts or borrowed funds. The source must agree with the liabilities and funds-to-complete calculation.
Specify principal-and-interest or interest-only repayments for each split, together with the proposed term and purpose. Where a fixed loan changes, identify any early repayment cost in the client comparison. For construction, attach the building contract and progress schedule so the requested advances match the approved security and work.
A valuation shortfall changes the proposed LVR and cash required. Resolve the new structure and any mortgage-insurance conditions before relying on the original approval.
Exceptions and Submission Notes
An ANZ exception request needs a defined policy departure and evidence explaining why the file can support it. Send a scenario note that lets credit answer the actual request:
- State the proposed borrowing, loan purpose and security, including the existing accounts being changed.
- Identify the exact income, residency or security condition needing an exception. Quantify the departure where the policy has a threshold.
- Attach the documents supporting the request and explain the relevant facts in them.
- Ask for a written response specifying the accepted structure and remaining conditions. Retain it with the final application.
Use the ANZ broker portal guide for access and support routes. Compare a different lender’s conditions through the lender policy guides when the client’s needs require another option.
If ANZ refuses the exception, retain its reason and document the client’s viable alternatives. These can include lower borrowing, a different security structure or another lender with suitable criteria. Assess each alternative on its own evidence. Another lender’s approval remains a separate decision.
