The Sucasa broker portal is now the Skip Broker Portal, because Sucasa rebranded to Skip. Brokers reach it from the Brokers link on the Skip Loans website. Skip has also announced a move to ApplyOnline for broker lodgement, so confirm which route your file uses before you send it.
Find the Skip Broker Entry
Skip Loans is an Australian non-bank residential lender. Its lending entity, Skip Loans Pty Ltd, holds Australian credit licence 443249 and lends to owner-occupiers and investors. The lender announced the change of name in its post Sucasa rebrands to Skip.
Start from the Skip Loans website and choose Brokers in the top menu. That link opens the Skip Broker Portal, where brokers sign in. Starting from the lender’s own site takes you to the broker entry Skip currently names, whatever an older Sucasa link pointed to.
The Skip website also links two borrower services. The Loan Application link is for borrowers applying directly, and Existing Borrower is the customer account. Neither is a broker channel.
This guide links to Skip’s own services. It does not issue, store or accept broker credentials. Enter your sign-in details only on Skip’s broker portal or in your own lodgement platform.
Confirm Accreditation Before Lodging
Skip reaches brokers through aggregator panels and white-label products. Its announcements name these arrangements:
- Loan Market Group (LMG) brokers, through Skip by LMG.
- Connective brokers, through the Connective Skip white-label product.
- Mortgage Choice and Smartline brokers, through Mortgage Choice Skip.
- outsource Financial and Specialist Finance Group (SFG), whose residential panels include Skip.
Check first that Skip, or its white-label version, is on your aggregator’s panel. Then ask Skip about accreditation. If you do not yet have a Skip broker account, call Skip on 1300 33 2272 or email support@skiploans.com.au. Ask for the business development manager (BDM) for your state. Skip says it has placed BDMs in New South Wales, Queensland, Victoria, South Australia and Western Australia.
Pre-Handoff Check
Run this check before any Skip file leaves your office:
- Confirm the submitting broker is the person Skip has accredited. Lodge under that broker’s own details, not a colleague’s.
- Record the broker’s credit representative number and licensee, or own Australian credit licence number, as the application will show them.
- Collect the documents Skip’s current broker instructions ask for on this loan type. Use the list Skip or your BDM supplies, not an older Sucasa checklist.
- Decide where the lender’s acknowledgment will be stored. Save it to the client’s file in your CRM with the application reference, so anyone in the brokerage can prove the handoff.
Check the Lodgement Route for Your File
Skip has announced that it is moving from its own broker lodgement platform to ApplyOnline. Its NextGen integration announcement says the move lets brokers reach Skip through the aggregator CRM systems that ApplyOnline already connects to. The announcement sets out the direction of the change, without a cut-over date or instructions for individual files.
An announcement of the move does not prove that every broker or every file has moved. A white-label product can also follow its aggregator’s own lodgement path. Follow the route Skip’s current broker instructions give for this specific application, whether that is the Skip Broker Portal or ApplyOnline from your CRM.
When the instructions are unclear, ask your Skip BDM which route applies before you start the application. Starting in the wrong system can leave a half-built file that Skip never receives.
After you submit, verify receipt before you treat the handoff as complete. A completed upload is not confirmation that Skip holds the file. Wait for Skip’s acknowledgment and save it to the client’s record with the application reference. For the shared platform steps once Skip confirms ApplyOnline, use the guide to the ApplyOnline submission workflow.
Recover Access or Escalate a Stalled Handoff
Match the problem to the channel that can fix it:
| Problem | First check | Who to contact |
|---|---|---|
| The broker entry link does not load | Start again from the Brokers link on skiploans.com.au, not a saved address | Skip on 1300 33 2272 or support@skiploans.com.au |
| Your Skip broker account will not let you in | Confirm you are on the Skip Broker Portal, not the borrower account | Your Skip BDM, or Skip support on the same contacts |
| ApplyOnline will not open or lodge from your CRM | Confirm Skip appears as a lender in your CRM’s ApplyOnline list | Your aggregator’s helpdesk, which NextGen’s broker support page names for platform help |
| No acknowledgment after submission | Check the application reference and the route you used | Your Skip BDM, or Skip support, quoting the reference |
Skip’s frequently asked questions say conditional pre-approval typically takes 24 to 48 hours from submission. When that time passes with no word from Skip, check receipt rather than waiting.
Give support what it needs to find you and the file:
- The authorised broker’s name, aggregator and credit representative or licence number.
- The route you used: the Skip Broker Portal, or ApplyOnline from your CRM.
- The existing application reference, if one was issued.
Never send a password or a one-time code to anyone, including Skip support. Do not resubmit a file while the first submission is unresolved. A second application for the same client creates a duplicate file for Skip to reconcile. Lodge again only when Skip confirms in writing that it holds no application for that client.
