The Resi broker portal is the Broker Dashboard on the Resi Home Loans website, and its Broker Login is where accredited brokers sign in. Resi Home Loans is the trading name of Resi Mortgage Corporation Pty Ltd, a Sydney non-bank lender. Resimac is a separate lender with its own broker site, so confirm which lender the client’s application belongs to before you sign in.
Find the Resi Broker Dashboard
Open Resi’s Broker Dashboard from the Brokers link in the top menu of resi.com.au. The page footer names Resi Mortgage Corporation Pty Ltd and Australian credit licence 390669. Those details confirm you are on the lender’s own site. Resi’s About page says the business is owned by the Yellow Brick Road group.
The dashboard has two jobs. Its Broker Login button opens Resi’s broker sign-in page, which asks for a username and password. Its product panel links to Resi Essentials. The Customer Login in the same menu is for borrowers checking their own loan accounts, so use the Broker Login for broker access.
Resi and Resimac have similar names but run separate broker sites. Resimac’s broker portal is BrokerZone, on its own domain. Resi’s Broker Login is its own sign-in form on resi.com.au, and Resi’s broker pages make no link to BrokerZone or to Resimac credentials. Treat them as two accounts with two sets of login details. When the application is a Resimac loan, use the Resimac broker portal guide instead.
For other lenders on your panel, the directory of broker portals lists each lender’s entry.
Use the Public Resi Resources
The dashboard publicly links one product, Resi Essentials, which Resi describes as a loan for borrowers who don’t meet standard bank lending criteria. Its product card lists borrowing up to 95% LVR (loan-to-value ratio) and up to $8m. It also lists full doc and alt doc options, and clean or impaired credit.
Each part of the card supports a different first check:
- Compare the client’s deposit and loan size with the 95% LVR and $8m limits.
- Match the client’s income evidence to a full doc or alt doc option. A self-employed client without recent tax returns points to alt doc.
- Use the clean or impaired credit line to see whether a client with past credit problems can still be considered.
The Resi Essentials page adds short answers on lenders mortgage insurance (LMI), LVR, risk fees and comparison rates. These help when you explain the loan to the client. The page describes a risk fee as a one-off fee on a higher-risk application, such as one with limited income evidence or a low credit score. Resi’s calculators and Loan Products pages are public too, but they are written for borrowers.
These headline figures are product maximums. They do not tell you whether Resi will accept this file. The product’s current policy sets the LVR and loan size for a given property, income type and credit history. Ask your Resi business development manager (BDM) for the current checklist and policy for this application before you collect documents.
Confirm Accreditation and Hand Off the File
You need Resi accreditation before you lodge a Resi application, and accreditation is what gives you a Broker Login. Resi’s introducer accreditation form says an accredited introducer is granted access to the introducer website. It asks for the completed form to be sent to brokersupport@resi.com.au.
The form asks you for these details:
- your name, business entity, contact details and aggregator
- your Australian credit licence, or your licensee’s name and your credit representative number
- your industry membership number and professional indemnity cover
- a mentor’s name and phone number if you have been broking for less than two years
- two lender references
Your aggregator signs its own section of the form. It confirms your police check, your anti-money laundering training, your authorisation for credit activities and your identity check. Ask your aggregator to complete that section before you email the form.
Once you are accredited, hand off each Resi file in this order:
- Confirm the application is for Resi Home Loans, not Resimac.
- Sign in to the Broker Login to check that your account works before the client is ready.
- Test the client against the Resi Essentials headline range, then get the current checklist and policy from your BDM.
- Collect every document on that checklist.
- Lodge the application through the submission channel your BDM confirms for your accreditation.
- Wait for Resi’s acknowledgment or confirmation of receipt.
- Save that confirmation in the client’s file notes with the application reference and the day it arrived.
A sent email or an uploaded file shows only that you sent it. Resi’s acknowledgment is the record that Resi has the application. If no acknowledgment arrives, contact your BDM or broker support with the borrower’s name and when you lodged.
Restore Access Through Resi Support
To reset a forgotten password, select “Forgot your password?” under the Broker Login form. It opens Resi’s lost-password page, which asks for your username or email address and then emails you reset instructions.
If the reset email doesn’t arrive, or your account is locked or not authorised, email brokersupport@resi.com.au or contact your Resi BDM. Resi’s general number, 1800 754 758, and its contact page form are set up for customer enquiries. Start with broker support for a broker account.
Access Problem or File Problem
An access problem stops you from signing in. A file-routing problem means you can sign in, but Resi has no record of the application or it reached the wrong lender. Each needs different details from you.
| Problem | What you see | Details to quote | Who to contact |
|---|---|---|---|
| Account access | The Broker Login rejects your details, the reset email never arrives or your account is not authorised | Your username or registered email, your aggregator and your credit representative or licence number | Resi broker support or your BDM |
| File routing | Resi has no record of a lodged application, or the file went to Resimac instead | The borrower’s name, the Resi application reference and when and how you lodged | Your Resi BDM, then your aggregator if the file went to the wrong lender |
When Resi restores your access or confirms it has the file, record the outcome and the reference in the client’s file notes before you lodge anything again.
