The OwnHome broker portal is the OwnHome Broker Platform, which opens from Broker login in the Brokers menu of the OwnHome website. For access or accreditation questions, email brokers@ownhome.com, the contact OwnHome publishes for brokers and partners. A working login does not tell OwnHome which loan you are asking about, so name the product and the application stage in every request.
Reach OwnHome Broker Support
Start from the OwnHome website rather than a saved address. Its Brokers menu carries two broker links. Broker login opens the OwnHome Broker Platform, where accredited brokers sign in. Get accredited opens OwnHome’s broker accreditation form for brokers who do not yet have access.
OwnHome’s contact page lists brokers@ownhome.com under Brokers and partners. Use that address for a broker sign-in that fails, an accreditation request or an application you submitted for a client. The contact page also points brokers to a broker page. When that page does not open, email the broker team and use the Brokers menu for the login and accreditation links.
Never send a password or a one-time code by email, including to OwnHome’s broker team.
Match the Enquiry to the OwnHome Contact
OwnHome publishes separate contacts for borrowers. A broker access request sent to a borrower address waits in the wrong queue.
| Enquiry | Who raises it | OwnHome contact |
|---|---|---|
| Broker sign-in, accreditation or a broker-submitted application | Brokers and partners | brokers@ownhome.com |
| Questions about OwnHome loans or applying | People new to OwnHome | hello@ownhome.com |
| Repayments, statements, the balance or changes to a loan | Existing borrowers | lending@ownhome.com |
| Logging in to the borrower account, passwords or using the website | Existing borrowers | support@ownhome.com |
| Selling, refinancing or paying out the loan in full | Existing borrowers | discharges@ownhome.com |
The borrower account is a different sign-in from the OwnHome Broker Platform. Clients reach it through Log in on the OwnHome website. When a client cannot sign in to their own account, they contact support@ownhome.com themselves. Servicing a settled loan sits with the lending and discharges teams, not the broker team.
Confirm Accreditation and the Application Stage
Confirm with OwnHome that you are accredited before you treat a working login as permission to submit client business. OwnHome’s Deposit Boost target market determination permits licensed brokers to distribute the product once OwnHome has accredited them, directly or through an aggregator. Its accreditation requirements include authorisation to engage in credit activities and membership of the Australian Financial Complaints Authority (AFCA). OwnHome also requires brokers to meet their legal obligations, including the best interests duty.
Before the first file, ask OwnHome whether you were accredited directly or through your aggregator’s agreement. Ask which credit licence or credit representative number that accreditation sits under.
Aggregator arrangements decide which route applies to you. According to Mortgage Professional Australia, OwnHome sits on the Connective lender panel. Australian Broker has covered OwnHome’s partnership with Finsure. Aussie brokers meet the same loans as Aussie Boost, a name OwnHome’s credit guide lists. Because Australian Broker reported that Aussie Boost is built into the Aussie Broker Platform, an Aussie broker working on an Aussie Boost file starts there.
Name the Loan the Enquiry Concerns
OwnHome’s credit guide says its home loans work in two parts:
- The Deposit Boost, marketed as the Boost Loan, is provided by OwnHome Lending Pty Limited and secured by a second mortgage. OwnHome Finance manages it.
- The OwnHome Primary Loan is provided by a Columbus Capital lender and secured by a first mortgage. OwnHome Finance arranges and manages it as mortgage manager.
OwnHome’s website describes the Deposit Boost as a loan for the deposit, paired with a standard 80% LVR home loan. The same site says the borrower chooses that home loan, so the paired loan is not always an OwnHome Primary Loan.
Put the stage in the first line of your email, so the broker team can pass the request to the right people:
- Deposit Boost: OwnHome lends and manages it, so its broker team handles access and application questions.
- Paired home loan through OwnHome: name the OwnHome Primary Loan, which OwnHome manages for the Columbus Capital lender.
- Paired home loan with another lender: take that loan’s questions to the other lender’s broker support, and tell OwnHome only what affects the Deposit Boost.
- Existing application: give the application reference and the part it covers.
This label routes the request. It does not replace your own assessment of which product suits the client.
Keep the OwnHome Access Handoff Actionable
Send OwnHome one message that the broker team can act on without asking you again. Put these details in it:
- The accredited broker’s name, brokerage and aggregator.
- The broker’s credit representative number or Australian credit licence number.
- The client’s application reference, where OwnHome has issued one.
- The product stage: Deposit Boost, OwnHome Primary Loan, a paired loan with another lender or an existing application.
- The access symptom, such as a broker sign-in that fails, an application missing from the platform or an accreditation form with no reply.
- The next action you are asking OwnHome to take.
Save OwnHome’s reply in the client’s file, including any sign-in route or contact it confirms for the broker. When OwnHome asks for application documents or evidence, send them and wait for OwnHome to confirm receipt. Move the file to its next stage only after that confirmation.
Track Each OwnHome Outcome Separately
A restored login says nothing about the application, and an approval for one loan says nothing about the other. Record each outcome as its own stage in your mortgage pipeline management:
| Outcome | What confirms it |
|---|---|
| Access restored | The accredited broker signs in to the OwnHome Broker Platform |
| Application lodged | OwnHome acknowledges the application and gives its reference |
| Lending approved | Written approval for the Deposit Boost, and from the lender of the paired home loan |
| Settlement confirmed | Settlement of both the Deposit Boost and the paired home loan |
Assign one staff member to the first row that is still open, and record their name against it in the file. That person chases the next reply and updates the stage when it arrives. For the steps around these outcomes, from pre-approval to settlement, use the guide to the mortgage application process.
