For ORDE broker portal access, ORDE Financial points accredited brokers to its Broker Resources page and a dedicated business development manager (BDM). Brokers lodge applications manually or through ApplyOnline, and the BDM confirms which route suits each file. My ORDE is the customer portal for existing borrowers, so a broker doesn’t send applications there.
Find ORDE Broker Access and Resources
Start at ORDE’s Broker Resources page, which holds the lender’s broker material in one place. Its sections cover the Product Guide, the Full Submission Pack, Application Documents, Customer Identification, Alt Doc Income Verification and Valuation Requests. It also has a postcode tool, calculators and broker training videos. ORDE describes the Broker Product Guide as its reference for lending parameters, eligibility criteria, rates, fees and required documentation, for accredited brokers only.
ORDE’s contact page sends accredited brokers to their dedicated BDM. A broker who isn’t yet accredited can call the new broker enquiries line on 03 8657 2510. The general enquiries number is 13 ORDE (13 67 33).
My ORDE belongs to the borrower. ORDE’s FAQ describes it as the online customer portal where borrowers download loan statements, check upcoming repayments and change direct debit payments. Setting up a My ORDE account asks for the borrower’s contact details and verifies their email address and mobile number. A My ORDE login therefore gives no access to a broker submission route, and a broker doesn’t need one to lodge.
Choose ApplyOnline or Manual Lodgement
ORDE’s FAQ says it accepts broker submissions both manually and through ApplyOnline, and asks brokers to speak to their dedicated BDM or relationship manager (RM) about the process. Confirm with your BDM or RM which route applies to the file before you send it. Ask the same question for a scenario the Product Guide doesn’t cover. ORDE’s FAQ names the BDM as the person who can advise whether it fits the lender’s credit appetite.
Check your accreditation before the first submission. ORDE’s accreditation form asks for your contact and business details and your aggregator’s name. It also asks for your Australian credit licence (ACL) or authorised credit representative number, plus your industry association and Australian Financial Complaints Authority (AFCA) membership numbers. ORDE aims to process accreditation applications within 2 business days. Once approved, you receive a welcome email with your ORDE Broker Code and your BDM’s contact details.
One accreditation covers ORDE’s whole product range. If ORDE isn’t on your aggregator’s panel, its FAQ says it can still accredit you under a Direct Licence Agreement. Keep your ORDE Broker Code and BDM details in the client file before you lodge. For the sign-in, validation and submission steps on the platform itself, use the ApplyOnline guide.
Prepare Evidence and Resolve Missing Responses
Download the current Full Submission Pack, Application Documents and Customer Identification material from Broker Resources for each new file. A copy saved from an earlier deal can be out of date. ORDE’s FAQ says the required documents vary by product and borrower type, and typically include ID, proof of income and details of assets and liabilities. Your RM helps package the application, and the Product Guide lists the full requirements.
Use the same borrower names and application reference on the submission and on every document you send after it. When ORDE asks for more information, quote that reference in the reply and attach only the requested item. A reply that names the borrower differently from the application can sit unmatched.
When no acknowledgment arrives, check the route you used before anything else.
- For an ApplyOnline submission, confirm in ApplyOnline that the application was sent to ORDE.
- For a manual submission, confirm the address or contact you sent it to matches the one your BDM or RM gave you.
- Keep the original submission evidence, such as the sent email or the ApplyOnline record, and its reference.
- Send that evidence to your BDM or RM and ask whether ORDE has the application.
- Resubmit only when ORDE confirms the original didn’t arrive, so the lender isn’t left with two applications for one borrower.
Record the ORDE Lodgement Handoff
Close each lodgement with a file note that anyone in the brokerage can act on. The hypothetical example below shows what the note holds.
| Field | What to record | Hypothetical example |
|---|---|---|
| Route used | ApplyOnline or manual | ApplyOnline |
| Application reference | The reference ORDE or the platform issued | Copied exactly from the submission record |
| Receipt evidence | Where the proof of submission is saved | ApplyOnline record saved to the client file |
| Requested documents | Each item ORDE has asked for and who supplies it | Two recent payslips from the borrower |
| ORDE contact | The BDM or RM responsible for the next response | Your dedicated BDM |
Keep this submission record separate from the borrower’s loan account. After settlement, the borrower manages the loan through My ORDE under its own loan details, and the broker’s file note stays with your brokerage. For mortgage pipeline management, the note’s requested documents and ORDE contact show who owes the next step.
Settled-loan evidence is a third record, used to reconcile your commission. ORDE’s FAQ says commissions are paid monthly after settlement and directs questions about them to your BDM or aggregator. It also says ORDE applies no clawbacks on its products. When ORDE’s commission reaches you through your aggregator’s report, Track My Trail’s Commission Verification matches each upfront payment to the trail that should follow within two months. A settled ORDE loan whose trail never starts then shows up for you to raise with your aggregator.
