The AFG Retro broker portal is the AFGS Broker Portal, where brokers upload supporting documents for AFG Home Loans Retro applications. AFG Securities originates and services Retro loans, so questions about a Retro file go to AFG Home Loans’ broker support. Older Link loans sit with the same lender and use the same contacts.
Reach the Retro Broker Channel
Retro is a home loan range sold under the AFG Home Loans brand. AFG Securities Pty Ltd originates and services both Retro and Link, according to the AFG Home Loans Retro and Link broker sheet. That makes AFG Securities the lender on every Retro file, whichever aggregator software you used to prepare it.
Start from the AFG Home Loans Link to Retro page. It lists the business relationship managers (BRMs) by state and the scenario team’s email address. The AFG Home Loans website lists no broker login, so ask your BRM for the AFGS Broker Portal address and bookmark it. The Retro internet banking login on the same website is for borrowers.
AFG Home Loans has moved its Link products under the Retro brand for new applications. Existing Link loans keep their Link product, and AFG Securities services both. Use the product name on the file to find its Retro equivalent.
Link Products and Their Retro Names
| Link product on the file | Retro product for new applications |
|---|---|
| Link Premium | Retro Versa |
| Link Complete | Retro Specialist |
| Link Lite | Retro Lite Specialist |
| Link Lite Plus | Retro Lite Specialist Plus |
| Link Complete Plus | Discontinued, with no Retro replacement |
Before you upload documents to an older file, ask AFG Home Loans support whether it is still a Link application or now a Retro one. The answer decides which product and application reference the documents belong to. A Link application that was never submitted in ApplyOnline needs its product changed to the Retro equivalent first.
Confirm Your Broker Access
Your authority on a Retro file comes from your Retro accreditation with AFG Home Loans. A login to an AFG software workspace, such as Suite360, shows that you belong to that workspace. Membership of AFG as your aggregator is a separate arrangement too. Neither tells AFG Securities that you are authorised on a particular Retro application.
Check two details before you ask for portal access:
- Find the broker identifier recorded on your Retro accreditation, and use that number in every request about the file.
- Confirm who in your brokerage arranges lender access for staff. For a loan administrator, that person requests access in the administrator’s own name.
Keep your own password to yourself, even when an administrator handles the file. A shared login makes every upload look like yours.
If no portal invitation arrives, or the portal does not recognise your account, email AFG Home Loans support at support@afghomeloans.com.au. Give the product name, the application reference and your broker identifier. Ask which access route applies to that file and where the invitation was sent. Copy your BRM when a settlement deadline depends on the reply, and keep passwords out of the email.
Send Supporting Documents to the Right File
Upload supporting documents for Retro and Link files through the AFGS Broker Portal, as the AFG Home Loans broker sheet directs. The sheet names one exception: documents for SMSF loans go by email to afghldocs@afghomeloans.com.au. File status questions go to support@afghomeloans.com.au. Follow any newer instruction AFG Home Loans gives on the request itself, because it replaces the sheet for that file.
Work through each document request in this order:
- Read the request and list each piece of evidence it asks for, such as a payslip, a bank statement or a contract of sale.
- Match the request to its application reference and the borrowers’ names before you send anything.
- Upload the documents through the AFGS Broker Portal against that application, or email them to the SMSF address for an SMSF loan.
- Save the acknowledgement AFG Home Loans gives, with the documents it lists, on the brokerage file.
- Mark the request answered only when that acknowledgement is on file. If none arrives, email support@afghomeloans.com.au with the reference and the names of the files you sent.
A document uploaded against the wrong reference leaves the right file waiting, so step 2 comes before any upload.
Carry Retro References Into Your File Records
Record a short handoff note on the brokerage file whenever a Retro request is open. Anyone picking up the file can then act without asking the lender again. Include these items:
- The product range and name, such as Retro Versa or an older Link Lite loan
- The lender application reference, and the loan account number once it is issued
- The outstanding evidence and when each item was sent
- The staff member responsible for the next action
- The next follow-up with AFG Home Loans and when it is due
Keep each stage of the loan separate in the note. An acknowledged upload shows only that AFG Home Loans received the documents. Approval is a separate credit decision, and settlement is when the loan funds. Commission arrives later again, on the commission statement issued to you.
Carry the lender loan reference into the file once the loan settles. Commission statements list each loan by its reference and borrower, so the same reference lets you find a Retro loan’s upfront and trail lines. You make that match from the statement itself.
Track My Trail reads AFG’s aggregator reports. Its Commission Verification checks that trail follows each upfront payment within 2 months, so a Retro loan paid upfront with no trail stands out. Raise that query with the loan reference and settlement month, and use the AFG Home Loans lender guide for its upfront, trail and clawback rules.
