Mercury Nexus CRM by Connective: Everything You Need To Know

Mercury CRM is a specialised broker CRM (Customer Relationship Management) system developed by Connective, a leading aggregator in Australia’s mortgage and financial services industry.

The platform, known as Mercury Nexus, provides a comprehensive suite of tools and features intended to streamline mortgage brokers’ workflows, enhance client engagement, and improve overall efficiency.

We’ll cover various aspects of Mercury CRM, including its features, benefits, and user feedback, and compare it with other CRM solutions in the mortgage industry.

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What is Mercury CRM by Connective?

Mercury Nexus is a robust CRM and business platform developed by Connective for mortgage brokers. It aims to support brokers by simplifying everyday tasks, managing client relationships, and ensuring compliance with industry regulations.

According to Connective, the Mercury platform allows brokers to manage an unlimited contacts database, engage clients through multiple communication channels, streamline document handling processes, and avoid redundant data entry, creating a seamless and efficient client journey.

Features and Capabilities

  1. Client Centre
    The Client Centre feature in Mercury Nexus allows clients to securely input their details directly into the system. This reduces the need for repetitive data entry and ensures that all necessary information is captured accurately and efficiently. Brokers can then use this data to manage client relationships effectively.
  2. Doc Centre
    The Doc Centre feature is designed to handle document management tasks. Brokers can create and share dynamic document upload requests with clients, ensuring that all necessary paperwork is handled promptly and efficiently. This feature helps in staying on top of the administrative aspects of mortgage brokering by reducing the time spent on document management.
  3. Communication Tools
    Mercury Nexus includes built-in communication tools that allow brokers to keep in touch with clients through branded emails and SMS messages. These communications can be sent directly from within the platform, ensuring that brokers can maintain continuous engagement with their clients without having to switch between different tools.
  4. No Double-Data Handling
    A significant advantage of Mercury Nexus is its ability to eliminate the need for double-data entry. By integrating various data inputs into a single platform, the CRM ensures that once data is entered, it does not need to be re-entered across different systems. This reduces errors and saves time.
  5. Data Import and Migration
    When brokers first start using Mercury Nexus, they can easily import their existing contact data into the system. This data import feature simplifies the transition process, allowing brokers to quickly get up and running with the new platform without losing any of their valuable client information.
  6. Customisable Templates
    Mercury Nexus provides customizable questionnaires and templates that brokers can use to streamline the information-gathering process. Brokers can either create their own templates or use one of the pre-loaded templates provided within the platform.
  7. Cost
    Mercury CRM is part of Connective and is hence included as part of Connective’s aggregator fees.

Benefits

  1. Enhanced Client Engagement
    With features like the Client Centre and integrated communication tools, brokers can maintain a high level of engagement with their clients. These tools ensure that clients can easily provide their information and receive timely updates, leading to a more personalized and responsive client experience.
  2. Increased Efficiency
    The Doc Centre and no double-data handling features significantly enhance brokers’ workflow efficiency. By automating document requests and eliminating redundant data entry tasks, brokers can save time and focus more on client interactions and closing deals.
  3. Data Accuracy and Compliance
    Accurate data handling and compliance are critical in the mortgage industry. Mercury Nexus helps ensure that all client data is captured accurately and stored securely, facilitating compliance with industry regulations and reducing the risk of errors.
  4. Scalability
    Mercury Nexus is designed to scale with the needs of mortgage brokerage firms. Whether a firm is managing a small number of contacts or a large database, the platform provides the necessary tools and features to support growth and expansion.
  5. Seamless Integration
    Mercury Nexus integrates seamlessly with other tools and platforms commonly used by mortgage brokers, such as Xero, MailChimp, and Microsoft applications. This integration capability further enhances the functionality of the CRM and ensures a cohesive digital environment for brokers.

User Feedback and Reviews

User feedback for Mercury Nexus is generally positive, with many brokers highlighting the platform’s ability to streamline their workflow and improve client engagement. Below are some excerpts from user reviews on various platforms:

Capterra Review
A user on Capterra mentioned: “The Mercury CRM has significantly improved our client management process. The integration with other software we use is seamless, and the document management features save us much time.”

Software Advice Review
Another review on Software Advice stated: “We transitioned from another CRM to Mercury Nexus, and it was a smooth process. The data import feature made it easy to bring over all our client information, and the communication tools have helped us stay engaged with our clients.”

G2 Review
A reviewer on G2 noted: “The ability to handle documents and manage client information in one place is a game-changer. It has made our operations much more efficient and allowed us to focus more on closing deals.”

Competitive Comparison

Mercury CRM vs. Basecamp
Basecamp is a well-known project management tool that some mortgage brokers may use to manage their workflows. While Basecamp offers robust project management features, Mercury CRM stands out with its specialization in the mortgage industry. Mercury Nexus provides specific tools for client engagement, document management, and compliance tailored to the needs of mortgage brokers.

Mercury CRM vs. HubSpot CRM
HubSpot CRM is another popular option used by professionals, including mortgage brokers. HubSpot offers extensive marketing and sales tools, but it may lack some of the industry-specific features Mercury Nexus provides. Mercury Nexus offers a more tailored experience for mortgage brokers with features like the Client Centre and Doc Centre, designed specifically for the mortgage industry.

Mercury CRM vs. Salesforce CRM
Salesforce CRM is a comprehensive platform used across multiple industries. While Salesforce offers extensive customization and integration options, Mercury Nexus provides a more focused solution for mortgage brokers. The specialized tools and features of Mercury Nexus are designed to meet the unique needs of the mortgage industry, making it a more suitable option for brokers looking for a dedicated solution.

Cost and Pricing

Detailed pricing information for Mercury Nexus is not readily available on the official Connective website. However, potential users can contact Connective directly to request a pricing quote tailored to their specific needs and requirements. The platform likely offers different pricing tiers based on the required features and number of users.

Track My Trail Team

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