Credit Sense helps mortgage brokers collect client financial information and assess income and expenses for a loan application. The client authorises collection, and the broker checks the returned evidence before using it. A completed request starts that review. It does not establish that a client qualifies for a loan.
What Credit Sense Does for a Loan Application
Credit Sense collects financial data and supporting documents, with products for verification and affordability assessment. In this Australian broker context, “creditsense” is another spelling of the same provider. Credit Sense is a financial-data service, not the lender making the credit decision.
Its broker offering, Credit Sense Broker, brings together an affordability profile, supporting documents and document-sharing functions. The provider also describes checks for customer-supplied PDF statements through its Authenticate product. These can identify signs of manipulation and missing statement periods.
The provider markets Account and Income verification separately, alongside Affordability and Commercial products. A product catalogue does not establish which services your brokerage has enabled. Before requesting information, match your account’s available reports and collection method to the evidence the loan file needs.
Bank transactions show money moving through the accounts supplied. A credit bureau report has a separate purpose, including information about credit accounts and repayment history. Read about credit reporting agencies when you need to distinguish those records from bank-statement evidence.
From Client Request to a Checked Loan File
The workflow runs from a broker’s request through client authorisation to returned evidence and broker review. Use these checkpoints before moving the file forward.
- Send the client the request through your brokerage’s configured process. Explain why you need the information and which accounts or documents the application requires. Confirm the request belongs to the correct client.
- Let the client complete the provider’s authorisation process. Credit Sense’s consumer FAQ describes accepting terms, selecting a bank and supplying access credentials, including multi-factor authentication answers where required. The client completes those steps directly.
- Check that collection has produced the expected report or documents. An attempted request and a usable set of evidence are different outcomes. Identify any accounts or periods still missing.
- Review the evidence against the client’s declarations and the lender’s requirements. Record discrepancies and the explanation or additional evidence needed before submission.
Consider a hypothetical refinance file requiring six months of transaction history. The returned evidence covers five months, and transfers suggest another account exists. A recurring payment also has an unclear description.
Ask the client for the missing period and account details. Ask what the recurring payment covers and obtain supporting evidence if needed. It could be a liability, an ordinary expense or a transfer. Those gaps require follow-up before an affordability conclusion.
Is Credit Sense Safe and Legit?
Credit Sense is an identifiable Australian financial-data provider, but a message using its name still needs authentication. Request verification and agreement to data-sharing terms are separate decisions.
Before a client continues, confirm that your brokerage sent the request and explain the sender they can expect. If the message is unexpected, the client can contact you using a number they already trust. Check the destination against the route reached from the provider’s own site. A logo or familiar display name alone cannot confirm the sender.
Credit Sense’s consumer security page states that it is ISO/IEC 27001:2022 certified and encrypts data in transit and at rest. These are documented controls, not a guarantee that every message or data-sharing decision is safe.
The consumer FAQ describes once-off and ongoing authorisation. For ongoing access, the terms identify its duration and the provider emails a withdrawal link. Withdrawal stops the receiving business accessing updated transactions. Credit Sense says once-off credentials can remain stored for up to three business days, while ongoing credentials are deleted when authority ends.
Before accepting, the client must understand which business receives the information and the permitted access period. Stopping future collection does not delete evidence already delivered. Credit Sense’s privacy policy accepts deletion requests, subject to business-purpose and legal retention exceptions. Direct retention or deletion questions to Credit Sense through Contact Us and to the brokerage holding the file.
Check the collection method in the actual request. Credit Sense documents digital data capture using web scraping, as well as discussing open banking separately. Do not describe every request as open banking. The open banking guide for mortgage brokers explains the wider consent and collection-method distinction.
Credit Sense Login and Client Request Access
Use the provider’s navigation to choose the Credit Sense login route that matches the task. Its Sign In menu separates Business Sign In, Consumer Sign In and Enter Token.
Business Sign In opens the staff administration login. Consumer Sign In opens My Credit Sense. Enter Token opens Start Assessment, where the client supplies the request’s token code. A client completing a request does not need a broker’s staff login.
If a request has expired or fails, confirm the client and request in your authorised broker workflow. Reissue it through that workflow where available, or ask Credit Sense support to resolve access. Give the client a fresh request only after confirming its destination. Never collect their banking password by phone or email, and never share staff credentials to get past a failed request.
For a staff sign-in problem, the business login has an “I forgot my password” option. Use your own account’s recovery process or provider support.
What the Broker Must Review Before Submission
Review the actual evidence for completeness and explain discrepancies before relying on it in the loan application. Automated categories and summaries help you find transactions to examine. The broker still decides how the evidence fits the file.
- Match account holders and account details to the applicant, including joint accounts relevant to the application.
- Compare the accounts supplied with the client’s declarations. Follow up transfers that suggest an omitted account.
- Check the start and end of the required evidence period. Resolve gaps between statements and any period the retrieval missed.
- Review categories against the underlying transactions. Separate transfers between accounts from income or spending.
- Check income frequency and continuity against the declared employment or business circumstances. Explain unusual credits before treating them as recurring income.
- Reconcile recurring repayments and other commitments with declared liabilities. Obtain an explanation for payments whose purpose remains unclear.
Keep the authorised evidence and your discrepancy notes in the brokerage’s approved loan-file system. Record what was missing, what the client supplied and how you resolved it. Apply brokerage access and retention policy to the documents already received, separately from any ongoing collection authority.
If information remains incomplete, use the provider’s Support route or your assigned Account Manager. Describe the affected request and missing output without sending banking credentials. Obtain the outstanding evidence through an approved collection route before submitting the file as complete.
