The Moula broker portal is the Moula Partner Portal at partners.moula.com.au, where registered partners log in to manage their referrals. Reach it from the Moula login page by choosing Partners. The Customers option opens the separate Customer Dashboard, where a business that already has a Moula loan manages it. A broker who refers small and medium business (SME) clients uses the partner login.
Select Moula Partner Login
Moula’s login page offers two choices. Partners says “Log in to manage Partner Referrals” and links to the Partner Portal login at partners.moula.com.au/login. Customers says “Log in to manage your loan” and links to the Customer Dashboard at application.moula.com.au.
The two logins serve different people. The Customer Dashboard belongs to the borrowing business. Moula’s FAQ describes it as the place a customer checks the loan schedule and loan documents. A client’s dashboard login manages that client’s own loan. It is not a partner login, so it plays no part in a referral.
If a client offers their own dashboard details so you can check a loan, decline and use the partner channel instead. Your questions about a referral go through the Partner Portal or Moula’s partner support team.
Join the Partner Programme
Moula’s partner program page invites brokers, accountants, bookkeepers and financial advisers to refer SME clients who need business finance. Moula describes its loans as unsecured business loans of $10,000 to $500,000 with terms of up to 5 years. The page says partners can apply online for a client and track applications in the online portal.
To join, complete the “Register as a Moula Partner today” form on that page. It asks for these details:
- first and last name
- email address
- phone number
- company
- state
- profession, with Broker as one of the choices
Moula then sends an email with instructions to finish the registration.
For help with onboarding, the partner page lists a business development manager (BDM) for each state, with a direct phone number and email. The general partner support contacts are partners@moula.com.au and 1300 88 09 72. Moula’s live chat runs from 8:30am to 5:30pm AEST.
What to Confirm Before You Submit for a Client
Confirm two things before you submit an application on a client’s behalf.
- Partner status: your registration is complete and you can sign in at partners.moula.com.au/login.
- Account authority: the client has asked you to refer them, and the person who will consent to Moula’s checks is available to do so.
A client’s Customer Dashboard login confers neither of these. Moula’s FAQ says it runs a credit check only after the applicant gives permission, at the final stage of the application. The applicant also links the business’s banking or accounting data, so the client must take part in the application even when you start it.
Prepare and Follow Up an SME Referral
Moula assesses an application mainly from the business’s own banking or accounting data, which the applicant links during the application. Its FAQ lists the minimum criteria: an ABN or ACN, at least 12 months in business and at least $10,000 in monthly sales. The partner page also lists GST registration.
The business evidence differs from a residential mortgage file. For a home loan you collect payslips, tax returns, bank statements and property details. Moula’s FAQ lists different items:
- the linked banking or accounting data
- the ABN or ACN
- personal, business and credit information collected during the application
- an identity check, online or with certified copies by post
- the loan purpose, because Moula lends for business purposes only
- a personal guarantee when the applicant is a company
The client signs the loan agreement electronically, and the agreement becomes legally binding at that step. For what other business lenders assess, use the business loan guide.
Following Up an Application
Moula’s partner page says you can track applications in the online portal. Check the referral’s progress there first. When you need an update the portal does not show, email partners@moula.com.au or contact your state BDM. Quote the client’s business name, ABN and any reference shown for the referral in the portal or in Moula’s emails.
Keep the Referral Handoff Complete
Keep a referral record for each Moula application, so anyone in the brokerage can answer the client or Moula without starting again. Record these fields:
| Field | What to record |
|---|---|
| Business entity | Legal name and ABN or ACN, plus the director or owner applying |
| Partner reference | Any reference the Partner Portal or Moula’s emails give the referral |
| Submission acknowledgment | Moula’s confirmation that it received the application |
| Missing evidence | Data links, identity checks or guarantees still outstanding |
| Next Moula response | The person at Moula handling the next reply, and who in your team follows up |
Treat application progress, funding and referral remuneration as three separate events. Close each task only when you hold its record:
- Application progress closes when Moula issues its credit decision.
- Funding closes when Moula or the client confirms the money reached the client’s business bank account.
- Referral remuneration closes when you hold the payment record Moula issues to your business.
A funded loan does not prove that remuneration has been paid. Moula’s partner FAQ says a partner who does not want a commission can ask Moula to pass it on to the client as a discount. Record that choice when you make the referral, because it changes what payment you should expect.
Add the Moula referral to your mortgage pipeline management process, so the next action and its owner stay visible beside your other loans. When SME referrals become a regular part of your work, the guide to moving from residential to commercial broking covers the skills and referral networks commercial work needs.
