AFG Flex is AFG‘s broker software for deal lodgement, customer records and product selection. It is one part of the technology brokers assess when comparing the top mortgage aggregators in Australia.
Flex supports the broker’s application workflow. It is not a lender or consumer loan brand. AFG’s technology suite has changed over time, so confirm which system your broker ID uses before updating procedures or training staff.
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What AFG Flex is
AFG has described Flex as mortgage broker software for lodging deals, holding customer records and selecting products. These are back-office tasks for mortgage brokers.
Flex can move a file through the mortgage application process, from client capture and product selection to lodgement tracking. Check the lender’s current policy and acceptance process before submission.
How Flex sits inside Suite360
AFG packages several tools as Suite360. The Suite360 platform includes broker technology beyond Flex. Ask AFG whether Flex, BrokerEngine Plus or another process applies to your files.
SMART is a separate marketing platform with its own fee. Do not assume a branded website or review campaign is included in Flex. Check the current AFG schedule, including AFG’s aggregator fees, before you promise a cost to a business partner or a joining broker.
What to check before you rely on Flex
Use these checks when you join AFG, change offices or train a new staff member on the aggregator stack.
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- Ask AFG which lodgement system is live for your broker ID this month: Flex, BrokerEngine Plus or a split by loan type.
- Confirm whether customer records, trail reporting and marketing lists live in the same login or in separate Suite360 apps.
- Record which lenders you can actually lodge to from that screen. Panel access is an aggregator membership fact, not a Flex feature list.
- Write down the fee line for technology, SMART and any extra user seats. Older articles that say Flex is simply bundled can be out of date.
Do not copy another AFG office’s workflow without checking your own access. Ask which combination of Flex, BrokerEngine Plus and SMART applies to your office.
When Flex fits the workflow
Use Flex when AFG confirms that it is the live lodgement system for your broker ID and file type. Follow AFG’s replacement process when another Suite360 tool or lender portal applies.
Aggregator technology is one reason brokers compare the best aggregators for mortgage brokers in Australia. It should not be the only reason. Lender panel, support, compliance load and the actual fee sheet still decide whether AFG fits the business.
The auto-loan mix-up on older Flex copy
Older versions of this article described Flex as a consumer auto financing product. AFG’s broker material supports the broker-software definition instead. Do not present Flex to a client as an Auto Loan brand.
For a car-loan request, follow the lender and aggregator’s current asset-finance process. Any AFG lodgement or referral path should appear in its current product material, not as a second consumer version of Flex.
How to confirm the live AFG stack
- Open your current AFG portal and note the product name on the lodgement screen.
- Ask your BDM which Suite360 apps are in your plan, including SMART and analytics.
- Lodge a dummy or test file only if AFG permits it; otherwise walk a recent live file and write the clicks your staff must follow.
- Save the current fee schedule next to the workflow so technology cost is not guessed from a blog post.
AFG Flex does not provide independent financial information for clients. Services Australia offers an accessible financial services service for people who need help understanding financial matters.
Before relying on Flex, confirm the live lodgement screen, included Suite360 apps and current fee schedule for your broker ID. Record those answers in the office procedure that staff use for the next file.
