Track mortgage broker trail commissions by keeping a loan-level register and reconciling every aggregator statement against it. Record the expected commission basis, settlement date, balance information, payment received and any adjustment.
Do not rely on a single monthly total. A payment can be missing, reduced, reversed or allocated to the wrong loan while the overall figure still looks plausible.
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Build The Loan Register
Keep the lender loan number, client reference, settlement amount, expected trail commissions start date and agreement source. mortgage brokers should store the current schedule used for each calculation.
Record upfront commissions separately. This makes a missing trail payment easier to find and keeps revenue reports clear.
Reconcile Each Statement
- Import or enter the statement lines.
- Match each line to a loan.
- Compare paid and expected amounts.
- Investigate exceptions with source evidence.
- Approve the completed reconciliation.
Keep commission administration separate from client relationships. A payment query usually belongs with the relevant accounting software record and the commission team at the aggregators.
Investigate Changes
Check the current aggregator schedule before treating a difference as an error. Loan balance changes, discharges and agreement rules can affect payments. The separate guide on how brokers build trust covers client service, not commission verification. Verify each difference against the current aggregator schedule and loan record.
Use service reviews for legitimate client retention and suitable refinancing discussions. Do not contact a client only to protect revenue. Flag potential clawback separately. artificial intelligence can suggest matches, but a person should approve exceptions.
