The Resimac Broker Broker Portal is called BrokerZone, and it gathers what mortgage brokers need to write Resimac files: product information, calculators, application packs, forms, education and product and policy updates. Submissions run through RESIQ, the lender’s online loan-submission system, while Loantrak handles post-approval settlement tracking separately for registered accredited brokers.
This article maps those systems into a working sequence and flags where each one helps or does not apply. Features change over time, so confirm details inside BrokerZone itself before you build them into your routine.
Eliminate hours of manual data crunching and focus on building relationships with new clients.
Track My Trail makes it easy for brokers to keep track of lost & gained trail, discover clients who have paid off big chunks of their loans, and identify your most profitable clients.
Get Track My Trail for free today – no credit card required.
What sits inside BrokerZone
The calculator set is broader than most lenders offer, covering Prime and Specialist products as well as SMSF, annualised-income, BAS, funds-to-complete and LMI scenarios. That breadth suits Resimac’s specialist positioning: when a client’s income structure is unusual, the right calculator exists rather than an approximation in a spreadsheet.
Educational materials and policy updates round out the hub. Policy updates deserve a place in your reading routine because specialist lending criteria move more often than mainstream ones, and yesterday’s exception may not survive today’s revision.
Identity verification and submission
Identity checks run through NextGenID as the primary digital route, with IDYou or a manual Customer ID form used where the digital path does not fit the client. Knowing the fallback options before you need them prevents a scramble on a file that is otherwise ready to lodge.
Once documents are ready, submission happens through RESIQ, completing an application process that started back at your first client conversation. Two cautions apply on the way in: keep informal pre-checks across other lenders to a minimum beforehand, since repeated enquiries can leave marks on a client’s credit score, and submit complete files, because every follow-up request adds days to loan processing that no portal feature can recover.
After approval
Loantrak covers settlement tracking after approval, which changes how you manage client expectations: progress questions during assessment go through RESIQ and your support contacts, while settlement timing questions belong in Loantrak once the file crosses that line. Explain to clients why their file appears to sit still between approval and settlement; formal settlement steps rarely generate visible movement.
On costs, use the LMI calculator early so clients understand where mortgage insurance applies to their borrowing plans. A client surprised by lender-paid LMI at approval blames whoever did not explain it, and that someone is usually the broker.
Your next step
If Resimac is on your panel, log into BrokerZone this week and locate three things: the calculator that matches your most recent unusual scenario, the current identity-verification options and the latest policy update notice. Read that update end to end, because specialist lenders revise policy often enough that even a two-month-old understanding of the rules is risky.
