The Broker Portal situation at Qudos Bank changed fundamentally in the 2025 merger with Bank Australia: from 1 June 2026, Qudos Bank stopped accepting new lending customers, and new business now runs through Bank Australia products and systems under Bank Australia accreditation. Existing Qudos Bank customers can continue to lodge applicable applications with Qudos, and its portal still carries current credit policy, a serviceability calculator, an application checklist, training resources and application times.
This article explains what that transition means for your application process, what remains usable inside the Qudos portal and how to route new business correctly. Transition arrangements evolve, so confirm current settings before placing any file.
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Which path applies to your client
The first question for every file is now simple: is this client already a Qudos Bank customer or not? Existing customers can keep lodging applicable applications through the Qudos channel. Everyone else needs Bank Australia accreditation and lender setup before you can submit anything, so start that process early if your group supports it.
Do not assume product continuity across the merger either. Compare loan types and loan terms on the Bank Australia range rather than assuming the old Qudos products carry across unchanged.
Lodging with Qudos while it remains open to you
For applicable existing-customer files, Qudos instructs brokers to lodge applications and requested supporting documents through ApplyOnline, with status updates delivered through backchannel messaging rather than a self-serve tracker. That changes your workflow slightly: check messages at fixed intervals so nothing sits unanswered, because there is no dashboard prompting you to look.
The portal’s supporting materials still earn their place in preparation. Read the credit policy before structuring borderline scenarios, run the serviceability calculator early and use the application checklist so submissions arrive complete. Current interest rates belong on the product pages; verify them at quote time as always.
Protecting information through the transition
Mergers shuffle systems and access, which makes credential hygiene matter more than usual. Apply your standard data protection habits: individual logins only, immediate removal of departed staff and no shared credentials even temporarily during system migrations.
Your next step
This week, sort your pipeline into existing Qudos customers and everyone else, then confirm your Bank Australia accreditation status for the second group. Check where each in-flight file sits, respond to any outstanding backchannel messages, and read one recent policy update on whichever platform you will be using most over the next quarter, since smooth loan processing through a lender transition depends on knowing which rules apply today.
