Onyx IQ is digital lending software for business, alternative and merchant cash advance lenders, including small and medium-sized enterprise (SME) funders. Brokers use a participating lender’s submission view when access is permitted.
What Onyx IQ Does
Onyx IQ’s platform description covers application intake, credit assessment, document handling, funding and servicing after funding. The lender sets its lending rules and scorecards. Decisions follow those rules, including cases that need a person’s judgement.
Onyx IQ’s merchant cash advance software applies the lender’s risk rules to business funding submissions. Its integration documentation lists DocuSign for contracts and Experian for credit checks, alongside an open API for connecting systems.
The platform runs a lender’s loan operations. A brokerage’s customer relationship management system, or CRM, holds its client relationships and deal workflow. LendFoundry is another lender-side platform brokers can encounter when dealing with a funder.
Where Brokers Fit Into the Platform
You meet Onyx IQ through a participating lender’s submission view. The lender gives you access to lodge an application, upload the required documents and follow the file’s status.
Onyx IQ describes broker submission and status visibility in its merchant portal. The lender decides which parts you can use. Its own staff retain control of credit assessment and the decision to fund.
For example, a business seeking equipment finance could submit its supporting documents through a lender’s Onyx IQ view. The broker would then follow that file there. This is a hypothetical submission, not a claim that a named Australian lender uses the platform.
Our guide to lender broker portals explains the wider submission process. Your lender’s instructions determine the documents and actions required for its Onyx IQ view.
Working With a Lender That Runs on Onyx IQ
Submit a complete file first time using the lender’s document checklist. Confirm the upload has reached the application record before treating the file as lodged.
Watch the portal for status changes and requests for more information. Raise an exception with the lender early if a document cannot be supplied or the displayed status does not match the response you received.
Keep your own risk assessment outside the lender’s scorecards. Record why the proposed loan suits the client and whether the lender’s appetite fits the application.
The lender’s portfolio dashboard follows its own accounts. Keep your brokerage’s client-portfolio tracking in your own systems, including review dates and files placed with other lenders.
Limitations Worth Naming
Onyx IQ’s platform pages advertise a lender demo, with no open sign-up path for mortgage brokers. An existing login does not establish that an Australian brokerage can use the service.
Onyx IQ’s privacy policy says its site and services may only be used by individuals located in the United States. An Australian broker must resolve permitted access with the lender before sending client information through the platform.
Features, pricing and integrations change often. The lender’s enabled workflow determines what you can use, so confirm its submission requirements before preparing a file.
Onyx IQ does not report a broker’s aggregator commissions; our Onyx IQ alternative guide explains Track My Trail’s tools for that job.
A Practical Next Step
Ask your business development managers which lenders run on Onyx IQ and whether their submission route permits access by your Australian brokerage. Ask for the lender’s document checklist and the contact who handles submission exceptions.
Once the lender confirms permitted access, test the path with one live file that fits its lending criteria. Check that the file is received and that you can see its status. Use an alternative submission route if access is not permitted.
Record the document requirements and status process in your team’s lender matrix, together with the escalation contact. For clients considering business borrowing, our guide to low-doc commercial loans explains a separate lending option.
