MyLoan’s Broker Portal is the StarNet access route linked from the MyLoan homepage. MyLoan now directs brokers there for existing MyLoan Elect customer work after the NAB Group closed Advantedge, the business that funded MyLoan Elect.
Use the portal from the MyLoan homepage and sign in with the account issued for your broker work. For current lending information, follow MyLoan’s separate link to Finsure Loans.
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What is the MyLoan Broker Portal?
The MyLoan homepage labels its StarNet link “Access Broker Portal”. The surrounding notice is for brokers who need information about existing customers affected by the closure of Advantedge and MyLoan Elect funding.
This makes StarNet the current MyLoan broker access channel. It does not make MyLoan Elect a current lending range. MyLoan sends brokers to Finsure Loans for information about lending after the closure.
How to access the portal
Open the MyLoan homepage and select “Access Broker Portal” in the closure notice. Check that the destination is the Advantedge StarNet sign-in page, then use the account issued for your broker work. Keep client login details separate.
If access fails, use the support route supplied for the existing loan or ask your aggregator which team now handles it.
Start from the MyLoan page instead of an old bookmark. This gives mortgage brokers the current route named by MyLoan and reduces the chance of using an outdated sign-in address.
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Use it for existing MyLoan Elect work
Before signing in, identify the existing customer and the task you need to complete. Keep the loan reference ready. If the request concerns a new lending scenario, use the Finsure Loans route named by MyLoan instead of assuming the former MyLoan Elect process still applies.
Once inside StarNet, follow the permissions and options shown for your account. The public MyLoan notice confirms the access route, while your signed-in account determines which records and actions are available to you.
Keep broker and client access separate
MyLoan also has a client-login page that sends existing MyLoan Elect customers to StarNet to view their loan. A client should use that customer route with their own credentials. A broker should use the “Access Broker Portal” route on the MyLoan homepage.
Explain the correct route when you update a customer. Clear access instructions reduce avoidable follow-up and protect client relationships.
What to do when access fails
First, return to the MyLoan homepage and open the portal link again. Then check the username assigned to the broker account and use the password-recovery option on the StarNet sign-in page if needed.
If the issue concerns an existing loan rather than the sign-in itself, contact the servicing team named in the customer’s current documents. Record the contact, advice and next action in the client file so the team gives a consistent update.
Get the most out of the portal
Use the portal for the existing MyLoan Elect work it now supports. Start from the official MyLoan link, keep broker and customer access separate and record each servicing action in the client file. These habits help build trust while the former Advantedge lending arrangement is closed.
