A mortgage broker fact find template should help the mortgage broker capture the client’s identity, objectives, financial position and loan preferences in enough detail to support research and credit assistance. It should also show where information came from, when it was confirmed and what still needs evidence.
The template is a working record for the mortgage application process. It should prompt consistent questions while leaving room for the client’s circumstances and priorities.
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Information the template should collect
- personal and contact details, dependants and residency status
- income, living expenses, assets, liabilities and limits on existing credit
- the purpose of the loan, preferred features and expected changes
- the client’s priorities for repayments, offset access or redraw
Use follow-up fields for the client’s preferred loan types, target timing and source of funds. A checkbox alone is rarely enough for a complex objective. Add a notes field that records the client’s own explanation.
Identity and compliance prompts
Include prompts for consent, privacy notices, identity checks and record dates. The template can support AML and Know Your Customer work, but it does not replace the current legal or licensee procedure.
Ask how the client prefers to communicate and what explanations they need. Clear notes help build trust and reduce disputes about the advice or information provided.
Build the template around the workflow
Arrange the form in the order the brokerage works: initial enquiry, discovery, evidence collection, research, recommendation and loan settlement. Conditional questions can hide fields that do not apply, but staff must still be able to record exceptions.
Connect the fact find to the evidence checklist. A declared liability should trigger a statement request, while an adverse credit history item should trigger an explanation and supporting records. This makes later loan processing easier to audit.
Review before use
Test the template against a straightforward purchase and a complex refinance. Confirm that it captures preferences about interest rates without implying that price is the only selection factor. Store the completed record in the brokerage’s customer relationship management system and control staff access.
Review the template when regulation, lender policy or the brokerage workflow changes. A good form supports consistent client onboarding and later client retention, but the broker must still investigate each client’s individual position.
