The BOQ Broker Portal still runs, but its job has narrowed: Bank of Queensland paused acquisition of new home-loan customers through the broker channel from 31 August 2024, so the portal now serves brokers looking after existing BOQ customers.
Support for that existing book continues, including new lending for current customers, which makes the portal worth understanding even while acquisition is off the table. For mortgage brokers carrying a BOQ book, this page covers what it provides today and which older claims you should stop repeating, along with how its accreditation sequence runs.
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What the portal provides today
BOQ’s current Broker Hub material describes the portal as the place for documents, forms, policy requirements and pricing requests relating to existing customers. Published capability notes also mention document upload and secure storage alongside calculator tools and policy and pricing data.
Treat those capabilities as the bank states them rather than assuming more. Keep your own data protection habits intact regardless of what any portal stores, because client records remain your responsibility across every system they touch.
The accreditation sequence, still published
BOQ’s accreditation pathway remains documented for brokers who need it: start with aggregator registration, receive a portal invitation, complete online training and its assessment, then receive confirmation and your BrokerID. Follow the sequence exactly; each step gates the next one.
Serving existing BOQ customers well
With acquisition paused, retention work earns the attention. Check current interest rates through the portal’s pricing resources before discussing whether an existing loan still competes, and use the published policy requirements when testing whether a customer’s next purchase or borrowing capacity position supports staying with BOQ or moving elsewhere.
Claims about this portal worth dropping
Older write-ups promised coming additions: artificial intelligence features, advanced analytics, collaboration tools and expanded training. Those additions have not arrived as described, so build no workflow around them. Treat your ongoing broker education as self-directed anyway; a lender portal was never going to carry it for you.
Your next steps
Audit your book for existing BOQ customers this week and confirm each file is correctly serviced through the portal. Watch the bank’s announcements for any change to the acquisition pause, and until then, quote only from the live pricing and policy pages inside the hub.
